research interests: service operations, stochastic processes and the control of queueing systems
OPIM faculty place high priority on research and this is evident from the set of working papers and publications over the past five years. Much of the research in the department represents a blend of theory and application with increased emphasis on using actual problems as motivating forces. Research Centers with leadership form OPIM faculty have undertaken interdisciplinary research projects that involve students and faculty from other departments and Penn. For information on principal research activities by faculty and details on research publications see our working papers database. For information about research center participation, see Fishman Davidson Center for Service and Operations Management and the Risk Management and Decision Processes Center.