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Wharton’s Christian Terwiesch talks about the tension between human and AI-powered customer service and why there’s a trade-off between cost and quality.…Read More
Knowledge @ Wharton - 7/15/2025A meaningful populist antitrust policy should focus on prices, output, and innovation — not merely “bigness,” according to a paper by Wharton’s Herbert Hovenkamp.…Read More
Knowledge @ Wharton - 7/15/2025Professor Stefano Puntoni explains how AI is impacting employee well-being.…Read More
Knowledge @ Wharton - 7/15/2025