Gad Allon

Gad Allon
  • Jeffrey A. Keswin Professor
  • Professor of Operations, Information and Decisions
  • Director of the Jerome Fisher Program in Management & Technology

Contact Information

  • office Address:

    3730 Walnut Street
    549 Jon M. Huntsman Hall
    Philadelphia, PA 19104

Overview

Gad Allon is the Jeffrey A. Keswin Professor and Professor of Operations, Information and Decisions, and the director of the Management and Technology Program at the university of Pennsylvania.

He received his PhD in Management Science from Columbia Business School in New York and holds a Bachelor and Master degree from the Israeli Institute of Technology.

His research interests include operations management in general, and service operations and operations strategy in particular. Professor Allon has been studying models of information sharing among firms and customers both in service and retail settings, as well as competition models in the service industry. His articles have appeared in leading journals, including Management Science, Manufacturing and Service Operations Management and Operations Research. Professor Allon won the 2011 “Wickham Skinner Early-Career Research Award” of the Production and Operations Management Society. He is the Operations Management Department Editor of Management Science and serves on the editorial board of several journals.

Gad is an award-winning educator, teaching courses on scaling operations and operations strategy and was recently named among the “World’s Top 40 B-School professors under the age of 40.” He has also been an innovative leader in many educational technology initiatives. He is the co-founder of ForClass, a platform that enables professors to drive higher student engagement and accountability in their classrooms. Professor Allon regularly consults firms both on service strategy and operations strategy.

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Research

  • Gad Allon and Jan A Van Mieghem (2016), Global Dual Sourcing: Tailored Base-Surge Allocation to Near- and Offshore Production, Management Science, 56 (1), pp. 110-124. 10.1287/mnsc.1090.1099

  • Gad Allon, Achal Bassamboo, Kejia Hu (Work In Progress), Understanding Customers Retrial in Call Centers: Preference of Service Quality and Service Speed.

  • Gad Allon, Qiuping Yu, Achai Bassamboo (Forthcoming), How do Delay Announcement Shape Customer Behavior: An Empirical Study.

  • Gad Allon, Ruomeng Cui, Achal Bassamboo, Jan A Van Mieghem (2015), Information Sharing In Supply Chains: An Empirical and Theoretical Valuation, Management Science, 61 (11), pp. 2803-2824. 10.1287/mnsc.2014.2132

  • Gad Allon and Pengfei Guo (Work In Progress), Information sharing in the presence of loss averse customers.

  • Gad Allon, Achal Bassamboo, Seyed Iravani, Qiuping Yu (Under Revision), Managing Customer Expectations and Priorities in Service Systems.

  • Gad Allon and Dennis J. Zhang (Draft), Managing Service Systems in presence of Social Networks.

  • Gad Allon and Noam Shamir (Work In Progress), The Impact of Collusion on Service Quality.

  • Gad Allon, Achal Bassamboo, Qiuping Yu (Work In Progress), The Reference Effect of Delay Announcements: A Field Experiment.

  • Gad Allon, Achal Bassamboo, Martin Lariviere (Under Revision), Will The Social Planner let Bags Fly Free?.

Teaching

Current Courses

  • OIDD399 - Supervised Study

    OIDD399002

  • OIDD636 - Scaling Operations

    This course helps students learn to make strategic scaling decisions that are grounded in operational reality. Students will study how to build and evaluate the "operation systems" of the firm to maximize value with the focus on scaling the firm's operations. This involves tailoring the firm's operational competencies, assets, and processes to a specific business strategy. The course will approach the challenge of scaling operations and operations strategy by taking a holistic view that incorporates competitive strategy, financial evaluation, and the customer experience.

    OIDD636001

Past Courses

  • OIDD236 - SCAL OPS IN TECH VENTURE

    This course helps students learn to make strategic scaling decisions that are grounded in operational reality. Students will study how to build and evaluate the "operation systems" of the firm to maximize value with the focus on scaling the firm's operations. This involves tailoring the firm's operational competencies, assets, and processes to a specific business strategy. The course will approach the challenge of scaling operations and operations strategy by taking a holistic view that incorporates competitive strategy, financial evaluation, and the customer experience.

  • OIDD399 - SUPERVISED STUDY

  • OIDD636 - SCALING OPERATIONS

    This course helps students learn to make strategic scaling decisions that are grounded in operational reality. Students will study how to build and evaluate the "operation systems" of the firm to maximize value with the focus on scaling the firm's operations. This involves tailoring the firm's operational competencies, assets, and processes to a specific business strategy. The course will approach the challenge of scaling operations and operations strategy by taking a holistic view that incorporates competitive strategy, financial evaluation, and the customer experience.

In the News

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Activity

Latest Research

Gad Allon and Jan A Van Mieghem (2016), Global Dual Sourcing: Tailored Base-Surge Allocation to Near- and Offshore Production, Management Science, 56 (1), pp. 110-124. 10.1287/mnsc.1090.1099
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In the News

Crossing $1 Trillion: What’s Next for Apple?

The consumer electronics giant is finding itself in a whole new race after becoming the first U.S. company to cross $1 trillion in market capitalization.

Knowledge @ Wharton - 2018/08/7
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