Gad Allon

Gad Allon
  • Jeffrey A. Keswin Professor
  • Professor of Operations, Information and Decisions
  • Director of the Jerome Fisher Program in Management & Technology

Contact Information

  • office Address:

    3730 Walnut Street
    549 Jon M. Huntsman Hall
    Philadelphia, PA 19104

Overview

Gad Allon is the Jeffrey A. Keswin Professor and Professor of Operations, Information and Decisions, and the director of the Management and Technology Program at the university of Pennsylvania.

He received his PhD in Management Science from Columbia Business School in New York and holds a Bachelor and Master degree from the Israeli Institute of Technology.

His research interests include operations management in general, and service operations and operations strategy in particular. Professor Allon has been studying models of information sharing among firms and customers both in service and retail settings, as well as competition models in the service industry. His articles have appeared in leading journals, including Management Science, Manufacturing and Service Operations Management and Operations Research. Professor Allon won the 2011 “Wickham Skinner Early-Career Research Award” of the Production and Operations Management Society. He is the Operations Management Department Editor of Management Science and serves on the editorial board of several journals.

Gad is an award-winning educator, teaching courses on scaling operations and operations strategy and was recently named among the “World’s Top 40 B-School professors under the age of 40.” He has also been an innovative leader in many educational technology initiatives. He is the co-founder of ForClass, a platform that enables professors to drive higher student engagement and accountability in their classrooms. Professor Allon regularly consults firms both on service strategy and operations strategy.

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Research

  • Gad Allon, Georgios Askalidis, Randall Berry, Nicole Immorlica, Ken Moon, Amandeep Singh (Under Revision), When to Be Agile: Ratings and Version Updates in Mobile Apps.

    Abstract: Lean and agile models of product development organize flexible capacity to rapidly update individual products in response to customer feedback. While agile operations have been adopted across numerous industries, neither the benefits nor the factors explaining when firms choose to become agile are validated and understood. We study these questions using data on the development of mobile apps, which occurs through the dynamic release of new versions into the mobile app marketplace, in conjunction with customer ratings. We develop a structural model estimating the dependence of product versioning on (A) market feedback in the form of customer ratings, against (B) project and work-based considerations, such as development timelines, scale economies, and operational constraints. In contrast to when they actually benefit from operational agility, firms become agile when launching riskier products (in terms of uncertainty in initial customer reception) and less agile when able to exploit scale economies from coordinating development over a portfolio of apps. Agile operations increase firm payoffs by margins of 20-80%, and interestingly partial agility is often sufficient to capture the bulk of these returns. Finally turning to a question of marketplace design, we study how the mobile app marketplace should design the display of ratings to incentivize quality (increasing app categories’ average user satisfaction rates by as much as 26%).

  • Gad Allon and Jan A Van Mieghem (2016), Global Dual Sourcing: Tailored Base-Surge Allocation to Near- and Offshore Production, Management Science, 56 (1), pp. 110-124. 10.1287/mnsc.1090.1099

  • Gad Allon, Achal Bassamboo, Kejia Hu (Work In Progress), Understanding Customers Retrial in Call Centers: Preference of Service Quality and Service Speed.

  • Gad Allon, Qiuping Yu, Achai Bassamboo (Forthcoming), How do Delay Announcement Shape Customer Behavior: An Empirical Study.

  • Gad Allon, Ruomeng Cui, Achal Bassamboo, Jan A Van Mieghem (2015), Information Sharing In Supply Chains: An Empirical and Theoretical Valuation, Management Science, 61 (11), pp. 2803-2824. 10.1287/mnsc.2014.2132

  • Gad Allon, Achal Bassamboo, Eren B Çil (Under Review), A Service Marketplace with Multiple Classes and Multiple Skilled Agents.

  • Gad Allon, Achal Bassamboo, Evan Barlow (Work In Progress), Autonomous Flexible Labor.

  • Gad Allon and Achal Bassamboo (Work In Progress), Constant days of inventory replenishment policy.

  • Gad Allon, Dennis J. Zhang, Jan A Van Mieghem (Draft), Does Social Interaction Improve Service Quality? Field Evidence from Massive Open Online Education.

  • Gad Allon and Pengfei Guo (Work In Progress), Information sharing in the presence of loss averse customers.

Teaching

Current Courses

  • OIDD399 - Supervised Study

    OIDD399002

  • OIDD636 - Scaling Operations

    THE GOAL OF THIS COURSE is to make strategic scaling decisions that are grounded in operational reality. We study how to build and evaluate the operational business model of the firm to maximize value with the focus on scaling the firm's operations. We will approach the challenge of scaling by taking a holistic view that incorporates competitive strategy, financial evaluation, and the customer experience. We focus on decisions and challenges that many firms that try to scale their operations face with the focus on assessing the readiness of the firm to scale, and the required steps to scale. In particular, we will discuss whether the firm should build competencies in-house (i.e., investing in a portfolio of assets) or buy them (i.e., developing and implementing a global sourcing strategy and integrating external partners) and the risks associated with scaling these. We will also discuss the organizational implications of scaling.

    OIDD636001

Past Courses

  • OIDD236 - SCAL OPS IN TECH VENTURE

    This course helps students learn to make strategic scaling decisions that are grounded in operational reality. Students will study how to build and evaluate the "operation systems" of the firm to maximize value with the focus on scaling the firm's operations. This involves tailoring the firm's operational competencies, assets, and processes to a specific business strategy. The course will approach the challenge of scaling operations and operations strategy by taking a holistic view that incorporates competitive strategy, financial evaluation, and the customer experience.

  • OIDD299 - JUDG & DEC MAKING RES IM

    This class provides a high-level introduction to the field of judgment and decision making (JDM) and in-depth exposure to the process of doing research in this area. Throughout the semester you will gain hands-on experience with several different JDM research projects. You will be paired with a PhD student or faculty mentor who is working on a variety of different research studies. Each week you will be given assignments that are central to one or more of these studies, and you will be given detailed descriptions of the research projects you are contributing to and how your assignments relate to the successful completion of these projects. To complement your hands-on research experience, throughout the semester you will be assigned readings from the book Nudge by Thaler and Sunstein, which summarizes key recent ideas in the JDM literature. You will also meet as a group for an hour once every three weeks with the class's faculty supervisor and all of his or her PhD students to discuss the projects you are working on, to discuss the class readings, and to discuss your own research ideas stimulated by getting involved in various projects. Date and time to be mutually agreed upon by supervising faculty and students. the 1CU version of this course will involve approx. 10 hours of research immersion per week and a 10-page paper. The 0.5 CU version of this course will involve approx 5 hours of research immersion per week and a 5-page final paper. Please contact Maurice Schweitzer if you are interested in enrolling in the course: schweitzer@wharton.upenn.edu

  • OIDD399 - SUPERVISED STUDY

  • OIDD636 - SCALING OPERATIONS

    THE GOAL OF THIS COURSE is to make strategic scaling decisions that are grounded in operational reality. We study how to build and evaluate the operational business model of the firm to maximize value with the focus on scaling the firm's operations. We will approach the challenge of scaling by taking a holistic view that incorporates competitive strategy, financial evaluation, and the customer experience. We focus on decisions and challenges that many firms that try to scale their operations face with the focus on assessing the readiness of the firm to scale, and the required steps to scale. In particular, we will discuss whether the firm should build competencies in-house (i.e., investing in a portfolio of assets) or buy them (i.e., developing and implementing a global sourcing strategy and integrating external partners) and the risks associated with scaling these. We will also discuss the organizational implications of scaling.

In the News

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Activity

Latest Research

Gad Allon, Georgios Askalidis, Randall Berry, Nicole Immorlica, Ken Moon, Amandeep Singh (Under Revision), When to Be Agile: Ratings and Version Updates in Mobile Apps.
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In the News

Can Uber Overcome Its Regulatory Obstacles?

Uber’s latest skirmish with London regulators, which cost the company its license to operate in one of its most lucrative markets, is the result of a flawed culture, Wharton experts say.

Knowledge @ Wharton - 2019/12/3
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