Hummy Song and Senthil Veeraraghavan, “Quality of Care: An Operations Perspective of Health Care Quality”. In Handbook of Healthcare Analytics: Theoretical Minimum for Conducting 21st Century Research on Healthcare Operations, edited by Tinglong Dai and Sridhar Tayur (Eds.), (Hoboken, NJ: John Wiley & Sons, 2018)
Hummy Song, Anita L. Tucker, Karen L. Murrell, David R. Vinson (2018), Closing the Productivity Gap: Improving Worker Productivity through Public Relative Performance Feedback and Validation of Best Practices, Management Science, 64 (6), pp. 2628-2649.
Description: Previously circulated as "Public Relative Performance Feedback in Complex Service Systems: Improving Productivity through the Adoption of Best Practices".
Finalist, 2015 MSOM Student Paper Competition.
Honorable Mention, 2015 INFORMS Behavioral Operations Management Section Best Working Paper Award.
Hummy Song, Anita L. Tucker, Ryan Graue, Sarah Moravick, Julius J. Yang (Working), Capacity Pooling in Hospitals: The Hidden Consequences of Off-service Placement.
Song-Hee Kim, Hummy Song, Melissa Valentine (Working), Cross-Disciplinary Temporary Teams in Health Care Organizations: The Role of Partner Variety and Shared Experience.
Elena Andreyeva, Guy David, Hummy Song (Working), The Effects of Home Health Visit Length on Hospital Readmission.
Hummy Song and Robert S. Huckman (Working), Cohort Turnover and Operational Performance: The July Phenomenon in Teaching Hospitals.
Description: Finalist, 2015 POMS College of Healthcare Operations Management Best Paper Competition.
Mor Armony, Guillaume Roels, Hummy Song (Working), Pooling Queues with Discretionary Service Capacity.
Hummy Song, Molly Ryan, Shalini Tendulkar, Josephine Fisher, Julia Martin, Antoinette S. Peters, Joseph P. Frolkis, Meredith B. Rosenthal, Alyna T. Chien, Sara J. Singer (2017), Team Dynamics, Clinical Work Satisfaction, and Patient Care Coordination Between Primary Care Providers, Health Care Management Review, 42 (1), pp. 28-41.
Description: Runner-Up, 2015 AOM Annual Meeting Health Care Management Division Best Paper Award.
Hummy Song and Anita L. Tucker (2016), Performance Improvement in Health Care Organizations, Foundations and Trends in Technology, Information and Operations Management, 9 (3-4), pp. 153-309.
Hummy Song, Alyna T. Chien, Josephine Fisher, Julia Martin, Antoinette S. Peters, Karen Hacker, Meredith B. Rosenthal, Sara J. Singer (2015), Development and Validation of the Primary Care Team Dynamics Survey, Health Services Research, 50 (3), pp. 897-921.